Refund policy

Refund & Return Policy

At ONIC, customer satisfaction is important to us. If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of receiving your order.

To be eligible for a return or replacement:
- The item must be unused, unopened, and in its original packaging.
- The product must not be damaged after delivery.
- A clear photo or video of the issue may be required.
- Proof of purchase or order number is required.

For food products, edible oils, seeds, flours, gelatin, and personal care oils, returns are only accepted if the product arrives damaged, incorrect, or defective. Opened or used products cannot be returned for hygiene and safety reasons.

If your return request is approved, we will offer one of the following:
- Replacement of the product
- Store credit
- Refund to the original payment method, where applicable

Shipping fees may be non-refundable unless the issue was caused by ONIC.

To request a return or replacement, please contact us:
Email: Sales@herbs-eg.com
Phone: +20111027717

ONIC reserves the right to refuse returns that do not meet the above conditions.